Privacy Policy

Last updated: February 1, 2026

1. Introduction

Welcome to Symbaitic Technologies (Sole Proprietorship), operating as Symbaitic ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

IMPORTANT: WE DO NOT SELL YOUR PERSONAL INFORMATION.

2. Information We Collect

Personal Information

  • Account Information: Name, email address, username, and password when you create an account.
  • Profile Information: Optional information you choose to provide such as profile picture, bio, and preferences.
  • Content: Messages, message templates, automation settings, contact records, and other information you submit or configure through the Service.

Automatically Collected Information

  • Usage Data: Information about how you interact with our website including pages visited, features used, and time spent.
  • Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
  • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and customize content.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process and fulfill your requests and transactions
  • Personalize your experience
  • Communicate with you about updates, services, promotions, and events
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues, fraud, and security concerns
  • Comply with legal obligations

4. SMS Messaging Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with applicable laws (including CASL and the TCPA in the U.S.)

Opt-Out Instructions

  • You can cancel SMS notifications at any time by replying STOP
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed within 5 business days

Message Frequency & Content

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent

Help & Support

  • Reply HELP for assistance or contact us at [email protected]
  • Customer support is available during regular business hours

Carrier Information

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages

5. How We Share Your Information

We do not sell personal information. We may share information:

  • With service providers who assist in delivering our services
  • To comply with legal obligations
  • In connection with a merger, acquisition, or asset sale
  • With your consent or direction

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing emails by clicking "unsubscribe" in our emails
  • Opt-out of SMS messages by replying "STOP"
  • Request information on how we process your data
  • Withdraw consent at any time for future communications
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us at [email protected].

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

8. Data Retention

We retain information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Children's Privacy

Our services are not directed to individuals under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the country in which you reside. When we transfer your information, we take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: [email protected]

Cookie Policy

We use cookies and similar tracking technologies to track activity on our service and hold certain information.